From V3+ to X

tado° X is not compatible with previous tado° product lines including tado° V3+. Previous tado° Smart Thermostats cannot be controlled together with tado° X in the same home.

To make the switch, you need to delete your Home. You can then use your existing account to create a new Home for your tado° X Thermostats.

No, your subscription will continue to work. You just need to reactivate it with a few clicks. To do this, simply go to the settings in your newly created tado° Home in the app. Go to 'Auto-Assist' and click on 'Restore purchase'.

The Smart Thermostats X work with most boilers and almost all radiators. The prerequisite is that they use Relay or OpenTherm connections (this includes the vast majority). The Heat Pump Optimizer X tado° is compatible with many manufacturers and models of heat pumps.

Our support team will be happy to help you with any questions you may have. You can also find further information here in our Help Center article.

Matter is a new, widely adopted communication standard that ensures a simplified connection between tado° and your smart home, regardless of which products or brands you’re using. Matter-enabled devices are considered future-proof because this framework commits them to working together reliably and securely in the long term.

Thread technology was developed to make it easier to interconnect your smart home devices, like a language they can all use to communicate with each other. Thread-enabled devices form their own robust network, which only requires one Thread border router, regardless of the number, type, or manufacturer of the devices.